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Case study OPERATIONS PLATFORM

Quotes took hours and got forgotten. Now they take five minutes.

Print quoting is brutally complex: paper, ink, coating, waste rates, outsourcing, shipping. At MATSAŞ, quotes took hours when they happened at all, and customers walked. Pressifly turned quoting into a five-minute task and the whole production floor into a visible pipeline.

5 min
To a fully accurate quote, waste rates included
4+
Positions made unnecessary
100s
Quotes and work orders flowing daily

Project facts

Client
MATSAŞ, product name Pressifly
Sector
Print production management
Country
Türkiye
Timeline
Built from 2024, in daily use since 2025
Scope
Web platform: quoting, production, CRM, stock, HR
Engagement
Full build, ongoing development
Status
Live at MATSAŞ, productizing as multi-tenant SaaS

01 I cannot calculate costs, and it is costing me customers

The confession in the first meeting

Özgür Öğüt runs MATSAŞ, a print house, and he opened our first meeting with the problem before we could even ask. I cannot calculate costs, he said. If I sit down to do it, my other work stops. You cannot imagine how many customers and how much revenue I lose because I simply fail to send a quote.

Print quoting is genuinely hard. Few people have the competence to price a job, those people are busy running production, and a proper quote took one to two hours when it happened at all. Often it just did not happen: the request sat forgotten while the customer accepted a faster offer from a competitor. Around that core problem orbited the rest of the chaos: customers phoning all day to ask where their job was, and an operation structurally dependent on a secretary relaying quotes and chasing responses.

02 Four meetings, four weeks, one project document

The slowest yes we ever earned

Özgür did not believe this work could be automated, and he said so. He had reached us through a referral, a mutual friend who told him he did not know how the problem could be solved, but that Kemal and Furkan would surely propose a way.

So we earned the yes slowly. Over the first four weeks we met four times and wrote a full project document together before any commitment was made, mapping how every cost component of a print job would be modeled. Only then was he convinced enough to start. The build ran from 2024 into 2025, and for the record, the stretch in that timeline came from MATSAŞ needing to split its focus with running the business, not from the technical side. Skeptical clients do not need persuading. They need a plan detailed enough to argue with.

03 Everything a real quote must account for, in one flow

The costing engine

The heart of Pressifly is the costing engine. It takes everything a real quote must account for: paper, printing, ink, graphics, coating, post-press operations, packaging, boxing, shipping, overheads, export costs when relevant, and waste rates baked into all of it.

Every line item can be marked as done in-house or outsourced. When it is outsourced, the flow itself opens a request to the outside supplier, from blueprint shops to specialty finishers, and folds the incoming offer into the total cost. What took a skilled person one to two hours now takes five minutes and comes out accurate. No customer walks away because the quote never arrived, since sending one no longer requires interrupting the one person who knows how to price a job.

  • Costing engine covering paper, ink, coating, post-press, packaging, shipping, overheads, export, and waste rates
  • Per-line-item choice between in-house work and outsourced supply
  • Supplier requests opened inside the quoting flow, offers folded into the cost
  • A fully accurate quote in about five minutes

04 Approval by email link, then a visible pipeline

From quote to shop floor

From the quote, everything downstream is automatic. The customer receives the offer by email and approves it with a link. Approval creates the work order, and the work order enters production management, where a kanban board with full logs shows exactly which job is waiting where and for how long, making blockages visible instead of anecdotal. Customers get their own tracking link, which is why the where-is-my-job calls stopped entirely, and why the business no longer depends on a secretary relaying quotes and chasing confirmations.

Around that spine, the platform grew into the print house's operating system: staff, leave, clock-in and advance management, stock with categories, a CRM that reminds the team of customers' special days, quote automation for outside suppliers, and accounting data flowing from the same records.

  • Email approval link that converts a quote into a work order automatically
  • Kanban production board with full logs and blockage visibility
  • Customer order tracking links
  • Staff, leave, and advance management, stock, CRM with special-day reminders, and accounting data

05 No quote ever escapes, and the product has bigger plans

The outcome

Today MATSAŞ prices every request in about five minutes and no quote goes unanswered. Follow-up calls are gone. At least four positions became unnecessary: the secretarial load of relaying quotes and collecting responses, the go-between who carried information between paper stock and the warehouse, and the roles Özgür had hired purely to delegate the work the system now does. We are direct about this part of the job: removing genuinely unnecessary positions is part of what we are hired to do.

Five to six MATSAŞ staff use the platform actively every day, hundreds of quotes and work orders flow through it, and their feedback drives the roadmap. The exact volume stays private for competitive reasons, which is itself a sign of how central the system has become. Pressifly was architected from day one as a multi-tenant SaaS. It runs inside MATSAŞ until the numbers prove themselves completely, and the day Özgür says it is ready, it opens to other print houses with zero additional work. The print shop got a system. The system is becoming a product.

Questions

About this project

Our quoting depends on a few experts and takes hours. Can it really be automated?

MATSAŞ's owner did not believe it either, which is why we spent the first four weeks writing a project file together before he committed. Today a full print quote takes about five minutes, waste rates included, where a skilled person once needed one to two hours they did not have. Skepticism is fine; we prove it on paper first.

Our industry's costing is too complex for off-the-shelf ERP. Do you build custom?

That complexity is exactly what we build for. Pressifly's costing engine covers paper, printing, ink, graphics, coating, post-press, packaging, shipping, overheads and export costs, and every line item can be internal work or an external supplier whose incoming quote flows into the total. Off-the-shelf ERP asks your business to simplify itself; custom ERP encodes it as it is.

How do we stop losing jobs to competitors who quote faster?

Make sure no request ever waits on a busy expert. At MATSAŞ, quotes used to sit forgotten while customers accepted faster offers; now every request gets a fast, accurate quote, the customer approves from a link in their email, and a work order is created automatically. Nothing falls through, because nothing depends on someone remembering.

Will an operations platform actually reduce our headcount needs?

At MATSAŞ, the need for at least four positions disappeared, from the secretarial role chasing quote responses to the people carrying information between office and floor. We are not shy about removing positions that exist only to move information around; that is part of the job.

Can the system end the where-is-my-job phone calls?

It ends them. Customers follow their orders through a tracking link, and inside the shop a kanban board with full logs shows exactly which job is waiting where and for how long, so blockages are visible instead of anecdotal. At MATSAŞ those calls stopped entirely.

Could the software we commission become a product for our whole industry?

Pressifly was architected from day one as multi-tenant SaaS, proving itself inside MATSAŞ first and ready to open to other print houses without additional development work. If you suspect your operational pain is your industry's pain, that is worth raising on a Clarity Call before anyone builds you something single-tenant.

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