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Case study OPERATIONS PLATFORM

Roof surveys from a satellite image. Quotes the customer can open.

GreenChoice installed solar panels across the Benelux. ETREXIO built them a management platform in the class of Sollit and 2Solar, delivered within 2024: roof surveys prepared from satellite imagery, quoting inside the system, and an online quote the customer can open, replacing a process that used to live on paper.

15%
Smaller team thanks to the platform, by the founder's account
Satellite
Heavy prep up front from roof imagery, so site visits ran shorter
Online
Quotes the customer opens in the browser, not on paper
1 system
Survey, quote and customer view in one platform

Project facts

Client
GreenChoice
Sector
Solar panel installation
Country
Belgium
Timeline
Kickoff late 2023, delivered within 2024
Scope
Management platform: satellite roof surveys, quoting, online customer quotes
Engagement
Full build
Status
Delivered in 2024

01 A booming solar market, run the way it always had been

The quote was a piece of paper

Solar was booming across the Benelux, and GreenChoice, a Belgian solar panel installation company, was growing with it. The way the work got sold, though, had not changed in years. Surveying a roof meant getting to the roof. Quotes were written out on paper, the way they had always been, and then they traveled: to the office, to the customer, into a folder somewhere. A customer weighing a serious purchase was handed a handwritten sheet and asked to decide from it.

None of this was unusual. It was how much of the industry worked, and that was exactly what Özgür Gedik and the GreenChoice team wanted to stop accepting. Every site visit that started from zero because nothing had been prepared in advance, and every quote that sat in someone's bag instead of in front of the customer, was operational drag the company paid for daily. In late 2023 they came to ETREXIO wanting the class of platform the market's software leaders sell, tools like Sollit and 2Solar, but built around how GreenChoice actually works.

02 Panel placement on satellite imagery, and the quote from the same screen

The roof, from orbit

We built GreenChoice a management platform where the sale starts from a satellite image. The planner pulls up the customer's roof, places the panels directly on the imagery, and works out the layout before anyone drives out. The site visit did not disappear; it changed shape. With the heavy preparation done up front from the imagery, visits got shorter and more focused, and GreenChoice saw satisfaction rise on both sides of the doorstep: customers got their time back, and the field team stopped re-measuring what a screen had already answered.

From that same screen, the quote takes shape. The system prepares it and sends it, so the numbers the customer sees come straight out of the platform rather than off a clipboard. What used to be a chain of paper, handwriting and hand delivery collapsed into a single flow: prepare from the imagery, confirm on site, prepare the quote, send it. One system holds all of it, which also means nothing gets lost between the roof and the sale.

  • Panel placement on the roof directly from satellite imagery
  • Heavy preparation moved up front, so site visits got shorter
  • Quote preparation inside the platform, sent from the system
  • An online quote the customer opens and reviews in the browser

03 European customers noticed immediately

The moment the paper disappeared

The reaction GreenChoice noticed first came from the customers. For years, deciding on a solar installation meant deciding from a handwritten quote. Now the customer gets a link and opens the quote online: clean, readable, reviewable whenever they want to look at it again.

Digitizing what used to be written on paper delighted their European customers. That is GreenChoice's own telling, and it matches what we see in every industry that still runs on paper: the first company that lets customers see their offer properly, on their own screen and their own time, feels a class above the competitor still handing over a sheet. The platform was built for GreenChoice's operations, but the customers felt it too.

04 The founder's own math on what the platform replaced

The outcome

The clearest measure of the platform came from GreenChoice's founder: thanks to the system, the team shrank by about 15 percent. Work that used to need people to carry it, from quote paperwork to chasing documents between office and field, ran through the platform instead. Site visits stayed part of the job, but with the preparation done up front from satellite imagery they got noticeably shorter, and both customer and employee satisfaction rose.

We are direct about this part of our work: when software makes a position unnecessary, that is the software doing its job. The project kicked off in late 2023 and was delivered within 2024, adopted across the operation, with customers opening their quotes online instead of unfolding them. The company was later wound down when its founders parted ways; while it ran, the platform carried the operation.

Questions

About this project

Can you build quoting and operations software for a solar installation company?

Yes. For GreenChoice in Belgium we built a management platform in the class of Sollit and 2Solar, delivered within 2024: panel placement on the roof from satellite imagery, quote preparation inside the system, and an online quote the customer opens in the browser. The founder credits the platform with a team about 15 percent smaller.

How does planning a roof from satellite imagery actually work?

The planner pulls up the customer's roof from satellite imagery and places the panels directly on the image, so the heavy preparation happens before anyone drives out. The visit itself still happens, but it starts prepared and runs shorter, which is why both customer and employee satisfaction rose at GreenChoice.

Our field operation still runs on paper. Where do we start?

Start with the flow that touches the customer, because that is where paper hurts twice: it slows your team and it looks dated to the buyer. For GreenChoice, moving quoting online was the change customers noticed immediately. From there the same platform can absorb the rest of the operation step by step.

Will an operations platform actually reduce headcount, or just add another tool?

It depends on whether the platform absorbs work or merely records it. GreenChoice's founder said the team shrank about 15 percent thanks to the platform, because quoting and document flow stopped needing people to carry them and site visits ran shorter on up-front preparation. We design for absorbed work, and we are not shy about making positions unnecessary.

Do our customers really care whether a quote is digital?

GreenChoice's European customers were delighted when quotes moved from paper to a link they could open online. A customer deciding on a significant purchase wants to review the offer on their own screen and their own time. The first company in a paper-based market to offer that feels a class above its competitors.

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The chain was theirs. The product experience was ours.