Run · Uptime
“Something broke overnight and we heard about it from customers.”
The system is probably fine. What's missing is anyone watching it at 3am who is also able to fix it.
What is actually going on
Most teams do have monitoring. It's a dashboard nobody has open, an alert channel muted since the third false positive, and an uptime check that pings the homepage and therefore misses every failure that matters. Checkout can be broken while the status page is green.
Even when the alert is right, the second half is missing. Someone has to be awake, have access, understand the system and be allowed to change it. In most companies that's one person, and that person sleeps, travels and occasionally leaves.
So failures get found by the people you least want finding them, and the time between broken and fixed is however long it takes a customer to care enough to write in.
What we do about it
Every log line watched around the clock, with the incident staffed before your users notice.
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StackWatch watches the logs, not the homepage
Every system we operate is watched at the log level, which is where failures announce themselves before anyone feels them.
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DigiSapiens picks the incident up
AI engineers start on it the moment it opens, at any hour, with the context of the system already loaded.
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A person approves the fix
Agents investigate and prepare it. Nothing reaches production without a human reviewing it, and that does not bend at 3am.
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You hear it from us
That is the whole point. Most fixes ship before anyone opens a ticket.
Where we have done this
This is our own infrastructure rather than a reseller arrangement, and every system we operate runs on it.
See the case studies →Questions
What people ask next.
Do you only watch systems you built?
No. Taking on somebody else's system is normal work. We read it first so we know what we're watching and what is likely to go.
Is an AI changing production on its own?
No. Agents investigate and prepare the fix, a person reviews and approves before anything ships. Every hour, not just office hours.
Is 24/7 an extra line on the invoice?
It's included in the retainer. Building something and then not watching it is how you end up hearing about outages from customers.
Also in Run
It's live, and nobody is watching it.
“We've been live two years and nothing's changed since launch.”
A team that keeps shipping after launch, on one monthly number.
How we handle it Handover“The one person who understood our systems has gone.”
We take it on, write down how it really works, and keep it running.
How we handle itKeep exploring